We are open for longer and offer late evening appointments.


Surgery Opening Hours
 

Monday:   8.00 a.m - 6.30 p.m.
Tuesday:   8.00 a.m. - 6.30 p.m.
Wednesday:   8.00 a.m. - 7.30 p.m.
Thursday:   8.00 a.m. - 6.30 p.m.
Friday:   8.00 a.m. - 6.30 p.m.
Saturday:   Closed
Sunday:   Closed

 


Appointment Times:

Monday:   9.00 a.m. - 11.30 a.m.   3.00 p.m. - 5.00 p.m.
Tuesday:   9.00 a.m. - 11.30 a.m.   4.00 p.m. - 6.00 p.m.
Wednesday:   9.00 a.m. - 11.30 a.m.   4.00 p.m. - 6.00 p.m.
    6.30 p.m. - 7.15 p.m.
Thursday:   9.00 a.m. - 11.30 a.m.   4.00 p.m. - 6.00 p.m.
Friday:   9.00 a.m. - 11.30 a.m.   3.30 p.m. - 5.30 p.m.
Saturday:   Closed
Sunday:   Closed

  

We have extended our surgery times to accommodate patients who find it difficult to take time off work to see the doctor. Dr Karrar and Dr Tan see patients from 6.30 p.m. - 7.15 p.m. on Wednesdays.

 
We also have a hub service in Brentford Health Centre which offer appointments from 6.30 p.m. - 8.00 p.m. weekdays and from 8.00 a.m. - 8.00 p.m. Saturday. Sunday appointments are available in Hounslow.

 

Practice Nurse clinics are available on Tuesdays, Wednesdays and Fridays.

 

If you have an urgent medical problem which cannot wait until the surgery re-opens please call the NHS 111 Service by dialling 111. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.



How To See A Doctor/Nurse

We operate an appointments system, please either telephone the surgery to book an appointment or for routine appointments with the doctor you can log into Online Services.
 

Emergencies are seen on the same day. Minor illnesses will be seen by an Advance Nurse Practitioner. For an emergency appointment please call at 8.30 am on the day. These are for genuine medical emergencies only. The doctor may call you back to get more information to triage the urgency of your condition. There is NO walk-in service. If you cannot attend an appointment please telephone or call in to cancel so that we can give the appointment to another patient.


Patients who are more than 10 minutes late for their appointment will make the doctor or nurse run late for subsequent patients so we ask that you either rebook or wait until the end of the surgery if it is urgent.



Home Visits

We encourage our patients to come to the surgery where we have the equipment and facilities available to properly examine and assess you however we appreciate this is not always possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if your medical situation requires a face to face assessment and will also decide how urgently a visit is needed. Please bear this in mind and call us by 12 midday if you are requesting a visit. Be prepared to provide suitable information to enable the doctor to triage and schedule these visits appropriately.

In certain situations the doctor may decide you will be more appropriately treated by an alternative member of staff such as a district nurse, community matron or physiotherapist. They will discuss this with you and will make the necessary arrangements.


Results

It is your responsibility to call for results of any tests (blood tests, x-rays, ECGs, urine culture etc). Please leave sufficient time (e.g. a week following your blood test) and then call the receptionist who will be able to inform you if the results are normal or if you need to speak to the doctor.

Due to patient confidentiality we cannot give results to anyone other than the patient themselves even if you are a relative or close friend.


Telephone Consultations

Both Dr Tan and Dr Karrar are available for telephone consultations to discuss results every day. Slots must be booked in advance and the doctor will call you back between 12.00 p.m. and 3.00 p.m. on the relevant day. Please double check we have the correct telephone number for you.


Your Rights & Responsibilities.